I've change my password and then was able to log in , but when I left the site and tried to log back in I can't

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    jdonahoe
    Asked on January 31, 2013 at 02:36 PM
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    EduardoMendez
    Answered on January 31, 2013 at 03:12 PM

    Hi there, 

    Are you still having this issue?

    I notice that you are logged on while posting this thread.  

    If you can not log in, you can try the "forgot password" option on the login section:

    If you are logged in, you should be able to see the account information:

    Please give that a try and let us know if you need further assistance!

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    jdonahoe
    Answered on January 31, 2013 at 04:25 PM
    Hi,
    The problem is I am not really logged in; I can go to the form I created to enter data as a user, but I can’t get in as the administrator to make changes.
    I tried the "forgot password" it worked one time and then I was able to log in, but as soon as I logged out I could not get back in again. I tried the "forgot password again but screen just sits there and I did not get an email this time with the password reset.
    Any help would be greatly appreciated!
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    Jim Donahoe
    ASPEX Corporation
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    jeanettebmz
    Answered on January 31, 2013 at 05:04 PM

    The reason why this happens is because you need to register with an account and then create as many forms as you want to

    Let me know your form id or the URL of your webpage if you already have embedded it

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    jdonahoe
    Answered on January 31, 2013 at 05:21 PM
    Not sure what that mean; I did sign up for year account see below account:
    Congratulations!
    Your account has been succesfully created on JotForm.
    JotForm is the first web based WYSIWYG form builder. Its intuitive drag and drop user interface makes form building a breeze. Using JotForm, you can create forms, integrate them to your site and receive responses by email.
    Check out this tutorial to learn more about JotForm:
    Creating Your First Form
    Find out more information about using JotForm on our user guide:
    Visit User Guide Now!
    ________________________________
    Your account information
    Your username is: jdonahoe
    Login to your account now:
    http://www.jotform.com/login
    Have questions? Post on JotForm Forum:
    http://www.jotform.com/answers
    Forgot your password? Request a reset:
    Reset your password
    • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
    Jim Donahoe
    ASPEX Corporation
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    jonathan
    Answered on January 31, 2013 at 06:32 PM

    Hi Jim

    I am suspecting that browser's cache is causing you this problem.

    Please try clearing them (use this as guide) -- if you can, please try also on another computer. See if you will encounter similar scenario.

    Please update us if you are still not able to logged in to your My Forms page

    Thanks.