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    Account Disabled?

    Asked by William Maas on January 31, 2013 at 03:22 PM



    I have a question about my account? today I received an email that said my account has reach the limits and has been disabled. But yesterday I upgrade it to professional. I have the confirmation email with the informtation:

    Order ID: INT130131-5603-19144


    Please help me.



    --William Maas

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on January 31, 2013 at 05:54 PM

    Hi William,

    The Order Reference Number is the ugprade (Professional Plan) taken for the account: Promocionesnd (promocionesnd@gmail.com).

    But when I search your email address wmaas@nuestrodiario.com.gt it give's me another account which is ndiario and currently subscribe to our Premium Montly Plan.

    Sorry to confused you, but which one here is your account. You are currently NOT login using any of this account.



  • Profile Image

    Answered by ndiario on January 31, 2013 at 06:07 PM

    Thanks Welvin, I realize my mistake and fix it as soon as I read your post. Now Im sure to use the wmaas@nuestrodiario.com.gt account and already upgraded to Professional.


    Now I want to know if i can have a refund of the account promocionesnd?



  • Profile Image
    JotForm Support

    Answered by Welvin on January 31, 2013 at 06:20 PM


    I have you refunded for that, full refund of $49.95. The refund will be reflected in your account within 4-10 business days.