- William MaasAsked on January 31, 2013 at 03:22 PM
I have a question about my account? today I received an email that said my account has reach the limits and has been disabled. But yesterday I upgrade it to professional. I have the confirmation email with the informtation:
Order ID: INT130131-5603-19144
Please help me.
--William MaasPage URL:
- JotForm SupportWelvinAnswered on January 31, 2013 at 05:54 PM
The Order Reference Number is the ugprade (Professional Plan) taken for the account: Promocionesnd (email@example.com).
But when I search your email address firstname.lastname@example.org it give's me another account which is ndiario and currently subscribe to our Premium Montly Plan.
Sorry to confused you, but which one here is your account. You are currently NOT login using any of this account.
- ndiarioAnswered on January 31, 2013 at 06:07 PM
Thanks Welvin, I realize my mistake and fix it as soon as I read your post. Now Im sure to use the email@example.com account and already upgraded to Professional.
Now I want to know if i can have a refund of the account promocionesnd?
- JotForm SupportWelvinAnswered on January 31, 2013 at 06:20 PM
I have you refunded for that, full refund of $49.95. The refund will be reflected in your account within 4-10 business days.