What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an email of a submission but its not online

    Asked by mcioni on January 31, 2013 at 03:26 PM

    I received an email today for a submission of the 2013 SMART Goals form. When I log in and go to submissions, that one is not there. I cannot find it.

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    JotForm Support

    Answered by Welvin on January 31, 2013 at 05:59 PM


    Please be sure that your form submissions page settings is set to view all submissions. Please kindly check it;

    1. Go to your form submissions page

    2. Cllick on the "Settings" in gear icon

    3. Click and choose "All Time" from the dropdown



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    Answered by mcioni on February 01, 2013 at 09:48 AM
    It is set that way – thanks. I am up to 160 submissions on this form.
    I finally found it the next day in there – some kind of a delay for some reason.
    Maureen A. Cioni
    Social Media/ PR Coordinator
    Mortgage Network, Inc.
    Corporate NMLS # 2668
    300 Rosewood Drive
    Danvers, MA 01923
    Direct Line: 978-705-3322
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    JotForm Support

    Answered by Welvin on February 01, 2013 at 11:54 AM

    Hi Maureen,

    Great that it works now. Please let us know if you need something else, we will be happy to help you.