Log into JotForm account

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    Vanda Soldati 
    Asked on February 11, 2019 at 03:03 PM

    Hello - 

    Our organization created a Jot Form and cannot access it since the employee who created it, is no longer with the org. We simply need to update the contact info.

    Org - National Ovarian Cancer Coalition

    Page / Jot Form - https://form.jotform.com/90136035103139

    " TD Five Boro Bike Tour Team Teal Application"

    *** Page needs to link to vsoldati@ovarian.org and 215 997 8075 instead of ksilverman@ovarian.org

    If reset instructions can be sent to myself (vsoldati@ovarian.org) or please let me know how to do this..thank you so much!

    Vanda Soldati

    National Ovarian Cancer Coalition

    215 997 8075

  • Profile Image
    Answered on February 11, 2019 at 04:20 PM

    You can reset the log in password of the account using the 'Forgot Password' link in the log in page https://www.jotform.com/login

    The reset instructions will be sent to the email ksilverman@ovarian.org

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    Vanda Soldati 
    Answered on February 11, 2019 at 05:43 PM
    The email no longer exists for ksilverman@ovarian.org which is the issue.
    Thank you,
  • Profile Image
    Answered on February 11, 2019 at 08:49 PM

    Upon checking ksilverman@ovarian.org account, I can see that it only has one form saved in the account. If you don't have access to the email, you can create a new account and clone the existing form by following this guide https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

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    Vanda Soldati 
    Answered on February 12, 2019 at 11:43 AM
    Thank you -
    I have cloned the form and created a new one (new form -
    If you can disable the old form created by ksilverman@ovarian.org -
    https://form.jotform.com/90136035103139 , would be appreciated..thank you
    so much!
    Vanda Soldati
  • Profile Image
    Answered on February 12, 2019 at 01:24 PM

    Unfortunately, we cannot disable the form without getting the request from the form's owner or getting a proof that the account belongs to you, note that this is due to security reasons. 

    I would recommend you to replace the form URL on all the places you use it in order to have the submissions received on the new form.