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Vanda SoldatiAsked on February 11, 2019 at 3:03 PM
Hello -
Our organization created a Jot Form and cannot access it since the employee who created it, is no longer with the org. We simply need to update the contact info.
Org - National Ovarian Cancer Coalition
Page / Jot Form - https://form.jotform.com/90136035103139
" TD Five Boro Bike Tour Team Teal Application"
*** Page needs to link to vsoldati@ovarian.org and 215 997 8075 instead of ksilverman@ovarian.org
If reset instructions can be sent to myself (vsoldati@ovarian.org) or please let me know how to do this..thank you so much!
Vanda Soldati
National Ovarian Cancer Coalition
215 997 8075
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jonathanReplied on February 11, 2019 at 4:20 PM
You can reset the log in password of the account using the 'Forgot Password' link in the log in page https://www.jotform.com/login
The reset instructions will be sent to the email ksilverman@ovarian.org
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Vanda SoldatiReplied on February 11, 2019 at 5:43 PMThe email no longer exists for ksilverman@ovarian.org which is the issue.
Thank you,
Vanda
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Jed_CReplied on February 11, 2019 at 8:49 PM
Upon checking ksilverman@ovarian.org account, I can see that it only has one form saved in the account. If you don't have access to the email, you can create a new account and clone the existing form by following this guide https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.
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Vanda SoldatiReplied on February 12, 2019 at 11:43 AMThank you -
I have cloned the form and created a new one (new form -
https://form.jotform.com/90423746472156)
If you can disable the old form created by ksilverman@ovarian.org -
https://form.jotform.com/90136035103139 , would be appreciated..thank you
so much!
Vanda Soldati
NOCC
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Kevin Support Team LeadReplied on February 12, 2019 at 1:24 PM
Unfortunately, we cannot disable the form without getting the request from the form's owner or getting a proof that the account belongs to you, note that this is due to security reasons.
I would recommend you to replace the form URL on all the places you use it in order to have the submissions received on the new form.