What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I created and sent a test form...

    Asked by lheinz@ljcruisesandtours.com on January 31, 2013 at 05:04 PM

    I got a notification in my mail that a submission has been received, but I go into My Forms and there are no submissions shown.  Am I doing something wrong?


    Please help.

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    JotForm Support

    Answered by EltonCris on February 01, 2013 at 12:24 AM



    Try clearing your browser's cache and recheck your form submissions. If this doesn't help, try viewing the submissions at https://secure.jotform.com. Let us know if none of these suggestion works. Thanks!


    This issue might be related with the recent issues we have with our security provider. Hopefully it will be resolved soon.