What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    changing credit card information

    Asked by nicolhanks9 on March 14, 2011 at 09:44 AM

    Im trying to update our credit card on file for monthly payments and unable to do so. The site says we dont have any active subscriptions.



  • Profile Image

    Answered by DanielGriffin on March 14, 2011 at 10:19 AM

    Hi there,

    I see that you are listed as a free account.  Do you have another account by any chance?  Or have you downgraded recently?



  • Profile Image

    Answered by nicolhanks9 on March 14, 2011 at 10:25 AM

    We pay monthly but our latest credit card expired and we had to update a new one. OUr account was downgraded because of that until a payment is made.

  • Profile Image
    JotForm Support

    Answered by liyam on March 15, 2011 at 02:36 AM


    I checked your account and you paid your subscription using our payment gateway, Plimus.  Unfortunately, we cannot edit your account records for you.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, you can just re-subscribe your account.