Why am I unable to add a PDF file using the PDF embedder widget?

  • Julie Bryant
    Asked on February 12, 2019 at 10:46 AM

    I have repeatedly tried to upload a PDF file through the PDF embedder in order that it might be downloaded. I have uploaded four others successfully in the same form. Is there a limit to how many can be embedded? I have also tried to use your second method instructions which also do not work and seem to be incomplete.

    Jotform Thread 1730157 Screenshot
  • Kevin Support Team Lead
    Replied on February 12, 2019 at 1:04 PM

    There is not a limit on the number of widgets you can add to your form, so you may add as many as needed and embed the desired number of PDF documents per widget. 

    Now, I would recommend you to make sure your PDF file does not contain special characters or spaces in its name, try setting simply names like "Document1.pdf", basically, try only using letters and numbers. 

    If the problem persists, you may provide us the document you're trying to upload, please upload it to either Google Drive, Dropbox or your cloud app and provide us the link here. 

    Provide us the form you're working on too, this guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    We will wait for your response.