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tperr1103Asked on February 12, 2019 at 11:00 AM
Can you assist with malfunctioning push training registration form. This is my main program registration from. The form doesn't accept payments. I deleted the section and recreated the payment session. The payments still didn't function properly.
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Kiran Support Team LeadReplied on February 12, 2019 at 1:12 PM
The form titled 'PUSH Training Registration' in your account seems to be disabled. However, as I checked your form, I see that the PayPal field is configured correctly. Please try enabling the form and test it. If the issue still persists, please let us know. We will be happy to assist.
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tperr1103Replied on February 12, 2019 at 1:43 PMI’m attempted to enable the form. But I’m not sure how the form was
disabled.
Can you explain the enabling process?
Ty
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Richie JotForm SupportReplied on February 12, 2019 at 3:16 PM
If you disable your form,your form users won't be able to use your form and an error message will show when they try to open your form.
To enable your form, kindly go to your Form settings>Form Status and select Enabled.
Hope this information helps.
If you need further assistance, let us know.
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tperr1103Replied on February 12, 2019 at 3:43 PMI will enable the form but when I click on the payment session, the message
said this session will not appear on the form.
How do I fix that?
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MikeReplied on February 12, 2019 at 6:31 PM
When I clone and test your form, the payment section does appear on my end.
Do you mean that the 'My Products' section is not appearing on your end?