Questions are not appearing in submitted responses.

  • NSoistman
    Asked on February 12, 2019 at 11:21 AM

    Hello,

    We currently have an electronic form embedded on our website and being sent in a reminder text message. When the forms are submitted, one of the questions that the client is answering is showing " Type a Question" instead of what the question on the form is. Is there a way that this can be corrected?

    Jotform Thread 1730201 Screenshot
  • Nick_So
    Replied on February 12, 2019 at 12:50 PM

    I have cloned your form and tried to replicate the issue and I was able to replicate the same.

    There are actually 2 fields where you will find "Type a question"

    1549993262Glitch   Google Chrome 2019 02 Screenshot 10

    Upon investigation I found the below error:

    When you will check under Settings >> Emails >> edit Email Notification

    1549993128Document1   Word 2019 02 12 23 Screenshot 21

    Under Email Content field change the name of the below-highlighted fields:

    1549993518The Easiest Online Form Builde Screenshot 32

    Please refer to the screencast below about how to change the name of the fields (I have shown the field names highlighted in black):

    1549993695ScreenCast7 Screenshot 43

    Once you save this, you will see a question in place of "Type a question" in the submitted responses.

    Let me know if you have any questions.