What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not receiving submissions. I am expecting applications from hundreds of students. There is a delay and error message coming up.

    Asked by SandraAPSA on February 01, 2013 at 12:11 AM

    What can be done to fix this problem asap.

  • Profile Image

    Answered by jonsan32 on February 01, 2013 at 02:18 AM

    This happened to me once. just clone that form, and use the new link. just a glitch.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 01, 2013 at 06:40 AM

    Hi Sandra,

    You should always see the submissions in your Forms Submissions page eventhough our emails or Jotform emails are rejected sometimes by the other service provider. I've check your form and I can see one form that has six recent submissions. 

    I have just cleared your forms cache, I hope this helps. Please kindly share with us the webpage URL where the form is embedded so we can check.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 01, 2013 at 06:43 AM

    Just an addition, if you're not receiving email notifications from your form then please kindly check this guide for information on how that happen and the solution:

    How to setup email alerts to prevent "emails not being received" issues

     

    Thanks