My forms are not receiving submissions. I am expecting applications from hundreds of students. There is a delay and error message coming up.

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    SandraAPSA
    Asked on February 01, 2013 at 12:11 AM

    What can be done to fix this problem asap.

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    jonsan32
    Answered on February 01, 2013 at 02:18 AM

    This happened to me once. just clone that form, and use the new link. just a glitch.

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    Welvin
    Answered on February 01, 2013 at 06:40 AM

    Hi Sandra,

    You should always see the submissions in your Forms Submissions page eventhough our emails or Jotform emails are rejected sometimes by the other service provider. I've check your form and I can see one form that has six recent submissions. 

    I have just cleared your forms cache, I hope this helps. Please kindly share with us the webpage URL where the form is embedded so we can check.

     

    Thanks

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    Welvin
    Answered on February 01, 2013 at 06:43 AM

    Just an addition, if you're not receiving email notifications from your form then please kindly check this guide for information on how that happen and the solution:

    How to setup email alerts to prevent "emails not being received" issues

     

    Thanks