Only random completed Jotforms are coming to my email address

  • cloudk9rescue
    Asked on February 13, 2019 at 9:05 AM

    Only random completed Jotforms are coming to my email address. I'm having to login to your website to check for new ones, but I can't print or downloa

  • Kiran Support Team Lead
    Replied on February 13, 2019 at 11:16 AM

    Could you let us know if you are receiving any error message when you are trying to print or download the submissions to Excel/PDF? Please provide us with more information on the issue that you are experiencing so that we can check it further and assist you.

    We will wait for your response. Thank you! 

  • cloudk9rescue
    Replied on February 13, 2019 at 12:43 PM
    I can't even find an option to print or download from the website. But if
    all the forms were arriving properly, it wouldn't matter about the
    download/printing problem. Please could you get that problem sorted out?
    Many thanks
    Wendy
    ...
  • Mike
    Replied on February 13, 2019 at 2:35 PM

    According to the account email history, the email messages are being sent. Please check a Spam/Junk folder. If possible please whitelist our noreply@jotform.com sender email and/or add it to your contacts.

    The form entries can be printed and downloaded from a form submissions page:

    Only random completed Jotforms are coming to my email address Image 1 Screenshot 20

  • cloudk9rescue
    Replied on February 13, 2019 at 3:43 PM
    They're not in my spam folder, but definitely not arriving. Any other
    ideas?
    ...
  • Mike
    Replied on February 13, 2019 at 5:21 PM

    The form email history looks good. You may contact your email provider to see if they are blocking/filtering some messages.

    You may also switch the form email recipient (e.g. to free @gmail.com address):

    How to Change the Email Address Used for Notification Email

    We also offer an SMTP sender option:

    How to Setup SMTP for a Form