What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    IP Selection is not being saved

    Asked by glandoreghyc on February 01, 2013 at 05:15 AM

    I have selected to show the IP of the person completing the form and it is not being saved, so everytime i look at a submission i have to reselect the option.


    This is not correct?



  • Profile Image

    Answered by jefreylandicho on February 01, 2013 at 06:48 AM

    Hi John,

    On the Submissions page, click on Settings icon  

    Tick the IP address check box to display user's IP address information.
    For more information please visit the link below
  • Profile Image

    Answered by glandoreghyc on February 01, 2013 at 06:50 AM

    Yep, that is what i am doing and it still is not being saved.

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    JotForm Support

    Answered by Welvin on February 01, 2013 at 07:49 AM


    I have just cleared your form cache and retry the settings on this form: http://www.jotformeu.com/form/30104146295345. Please kindly check again.