What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FTP File Format

    Asked by rgoddard on February 01, 2013 at 09:58 AM

    I have created a form that submits uploads to my FTP Server.  But the format is PDF.  How to I change this to be a CSV file or Excel?

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    JotForm Support

    Answered by Welvin on February 01, 2013 at 01:22 PM

    Hi,

    Unfortunately, there is no way you can change it to CSV or Excel file. All submissions are in PDF Format, just like Dropbox.

     

    Thanks

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    Answered by rgoddard on February 01, 2013 at 04:23 PM

    How do I get a csv or excel file to be automaticlly transferred to my server from my JotForm so that I can process it?

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 06:00 PM

    Hi,

    Can you please clarify more on your initial inquiry. To my knowledge, if you integrate the form to FTP, your uploaded file will not change to PDF format. You can actually use this feature to upload your files to your own FTP server.

    Here is my test form that I have integrated to FTP http://jotformpro.com/form/30316549111950

    When I uploaded a .csv  file.. it remains a csv file that I can now access on my ftp server.

     

    Please inform us if you have more inquiry.

    Thanks.

     

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    Answered by rgoddard on February 01, 2013 at 06:08 PM

    Under the submissions tab, where you set up your FTP information, there is no abillity to change the format of the fie.  It transfer to the FTP server as a PDF.  These are the steps I followed:

    http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    How do you integrate a form to FTP?

    thx

     

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 06:24 PM


    "http://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions

    How do you integrate a form to FTP?"

    This is also the guide I used.

    As you can see on my resulting ftp screen, my uploaded csv file is now located in my ftp server. The added pdf file is an additional docs for the uploads generated by the system.

    Did you integrate the form to FTP? Are you able to transfer the files as is (i.e. csv) on your server? Tell us if this is not what is happening on your end.

    Thanks.

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    Answered by rgoddard on February 01, 2013 at 06:39 PM

    I see the pdf file on my ftp server.  I don't have a csv though ...  I am not sure what you mean by "integrate the form to FTP"

     

     

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 06:43 PM

    You have to upload the file... in the upload field (My Photo), then submit the form.

    I checked your test submissions, your last test do not have an uploaded file on it.

    Thanks.

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 06:46 PM

    Try also test my form

    http://jotformpro.com/form/30316549111950

    Upload your csv file or any file. And I'll check my ftp server if your uploaded file is there.

    Thanks.

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    Answered by rgoddard on February 01, 2013 at 08:55 PM

    I am not trying to just add a csv file to my form like I would a photo.  I want the form data intself to be in a csv file.

    I need to access the data that the user entered.  In a PDF file, I can't pul the data out.

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    JotForm Support

    Answered by jonathan on February 01, 2013 at 09:05 PM

    OK. Thank you for the clarifications.

    Are you perhaps looking for this instead -Create-a-CSV-Report

    Or like this -How-to-Download-Form-Submissions-to-Excel-CSV-PDF.

    This 2 method will allow you to have csv formatted data out of your form's submissions.

    Thanks.

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    Answered by rgoddard on February 01, 2013 at 09:09 PM

    It has to get the ftp server automaticlly .. with our somewhat creating a report or expoting it ...  thx

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    JotForm Support

    Answered by EltonCris on February 02, 2013 at 03:09 AM

    @rgoddard

    Sorry but we do not have feature where CSV is generated every form submissions. There's no other submisisons format available other than PDF submisions file. The best way to achieve that for now is to upload your submissions CSV file manually by exporting your form submissions to CSV and upload it to your FTP server.

    Also, how about creating a report where you can view all the data just like HTML Table Listing Report? This may not sound to be related but I think it would help. :)

    Thanks!

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    Answered by benchappers on March 21, 2017 at 12:54 PM

    So four years down the line are we now able to export the data in csv or txt format?
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    JotForm Support

    Answered by Nik_C on March 21, 2017 at 03:27 PM

    @benchappers,

    I opened a separate thread for you and we will attend it here: https://www.jotform.com/answers/1097976.

    Thank you!