I embedded my form to Squarespace and it is not submitting

  • snowballvfx
    Asked on February 14, 2019 at 2:44 PM
    No, I embedded with your code to add to square space and from there it’s not submitting
    Sent from my iPhone
    ...
  • Welvin Support Team Lead
    Replied on February 14, 2019 at 2:46 PM

    Would you mind sharing us the link of the page here? That way we can check.

    For Squarespace websites, it is recommended to follow our guide here https://www.jotform.com/help/37-Adding-a-form-to-Squarespace for embedding forms. 

  • snowballvfx
    Replied on February 18, 2019 at 8:43 AM
    The site isn't live yet so I can't send the link – it will be dead for you.
    I followed your guide and the code you provided for embedding with platforms etc… exactly as written in your link below.
    Should I send print screens? Is there a skype way to go over with you live?
    ...
  • Victoria_K
    Replied on February 18, 2019 at 10:12 AM

    Unfortunately, we do not provide support over the phone at the moment. The best option to get in touch with us is this support forum. 

    I can suggest to check a console report on the time of form submit to see what is causing a problem. Here is a guide: How-to-get-a-console-report-from-most-common-browsers

    You can share it with us so we could take a look too.  Please note that we can not receive images via email reply, follow this guide to deliver images to forum: How-to-Post-Screenshots-to-Our-Support-Forum