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snowballvfxAsked on February 14, 2019 at 2:44 PM
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Welvin Support Team LeadReplied on February 14, 2019 at 2:46 PM
Would you mind sharing us the link of the page here? That way we can check.
For Squarespace websites, it is recommended to follow our guide here https://www.jotform.com/help/37-Adding-a-form-to-Squarespace for embedding forms.
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snowballvfxReplied on February 18, 2019 at 8:43 AMThe site isn't live yet so I can't send the link – it will be dead for you.
I followed your guide and the code you provided for embedding with platforms etc… exactly as written in your link below.
Should I send print screens? Is there a skype way to go over with you live?
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Victoria_KReplied on February 18, 2019 at 10:12 AM
Unfortunately, we do not provide support over the phone at the moment. The best option to get in touch with us is this support forum.
I can suggest to check a console report on the time of form submit to see what is causing a problem. Here is a guide: How-to-get-a-console-report-from-most-common-browsers
You can share it with us so we could take a look too. Please note that we can not receive images via email reply, follow this guide to deliver images to forum: How-to-Post-Screenshots-to-Our-Support-Forum