What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Messages in spam Google App mail & Gmail

    Asked by iphonestyle on February 01, 2013 at 12:27 PM

    Hi,

    Very often, the emails sent by the JotForm contact form on my website are going in SPAM ! (we are using Google App mail)

    How can we fix this?

    Thanks

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    JotForm Support

    Answered by Goldo on February 01, 2013 at 12:55 PM

    Please refer to this guide: How to setup email alerts to avoid spam/email not  being received issues on how to fix the issue.

    Thanks!

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    Answered by iphonestyle on February 04, 2013 at 01:35 PM

    Hi,

    Thanks for your answer.

    But what if I can not whitelist some IP (with Gmail) and if I want all the emails to come from the real sender's address?

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    JotForm Support

    Answered by Deygus on February 04, 2013 at 02:37 PM

    With Gmail it is normally unproblematic and usually if rarely there is a problem it is easily fixed by adding us to your contacts list since this often helps. 

    In addition to this if any do happen to go into your spam folder all you have to do is go there and select it then click on " Unmark as Spam " option and this will usually continue to allow it through the rest of the time to be seen with the rest of your normal emails.

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    JotForm Support

    Answered by Mike_T on February 04, 2013 at 02:45 PM

    With Google Apps Business and Education versions you should be able to whitelist our IPs:

    Google Apps email whitelist

    Alternatively, use our real sender email - noreply@jotform.com along with the user's reply-to email:

    Thank you.