lost the connection to v2.jotform.com

  • Greg Dinnsen
    Asked on February 15, 2019 at 4:40 PM

    I have lost the connection to v2.jotform.com server. It says the server's IP address could not be found. What could be the problem?


  • Nik_C
    Replied on February 15, 2019 at 5:52 PM

    Could you please tell us where do you see such an error?

    Since using of V2 form builder is no longer possible, I checked your account and it's with status "dormant" which happens when an account is not used for a long time.

    I re-activated it.

    Let us know if you're still seeing this error.

    Thank you!

  • Greg Dinnsen
    Replied on February 18, 2019 at 8:43 AM
    Thank you for your reply. Here is the code from the V2 site when I get the error.

    It links to the V2 server that I guess is now offline.
    Best Regards,
    Greg
    ...
  • Richie JotForm Support
    Replied on February 18, 2019 at 10:11 AM

    As what my colleague has explained, the v2 form builder is no longer available.

    Unfortunately, we cannot view the code you have pasted. You may post a screenshot of the issue at this thread.

    Guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

    You may try using the new version of the Form builder to build/edit your form.

    Please give it a try and let us know if the issue still remains.