Account lock

  • Margaret J Hines
    Asked on February 17, 2019 at 10:39 AM

    Good morning Customer Services,

    Having trouble logging in to account after resetting password. Error message "account locked". please help.


    Margaret Hines

    Administrative Assistant/QIDP Trainee

    Kemetic Services LLC

  • AndrewHag
    Replied on February 17, 2019 at 11:59 AM

    If you enter your password wrong more than 5 times, then it is locked in HIPAA accounts.

    I re-activated it. Please reset your password.