Why is My account Showing Suspended

  • James Gibson
    Asked on February 17, 2019 at 2:09 PM

    Good day

    I reset my password got confirmation reset successful, but when I try and login the system states my account has been suspended please advise.

  • ktyaguirre
    Replied on February 17, 2019 at 3:53 PM

    Upon review of your account it was found it is offering loans, this is exclusive to lending companies or verified agents. Please provide proof of business or affiliation to a valid corporation. You can email us at reviewers@jotform.com with the said proof with title: Thread#1735488.

    Thank you

  • ktyaguirre
    Replied on February 17, 2019 at 6:39 PM

    Upon review of your documentation we have approved for the suspension to be removed.

    Your account is active and your forms available. Please continue developing your forms according to our terms of use, we will appreciate it.

    You may continue developing your forms. Your account also was added to our whitelist.

    If you still have problems logging in, please verify your public IP address at : https://whatismyipaddress.com/ in order to see if the one that you have is the one on record:

    2605:6001:e1cf:b300:55ac:7323:953e:aec4


    Thank you.

  • James Gibson
    Replied on February 17, 2019 at 6:43 PM
    New response received

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    Thanks
    --
    Sent from my Android phone with mail.com Mail. Please excuse my brevity.On 2/17/19, 5:39 PM JotForm <noreply@jotform.com> wrote:




    A new response has been received:






    Answered by

    ktyaguirre


    Upon review of your documentation we have
    approved for the suspension to be removed.Your account is active and your forms available. Please continue developing
    your forms according to our terms of use, we will appreciate it.You may continue developing your forms. Your account also was added to our
    whitelist.If you still have problems logging in, please verify your public IP address
    at : https://whatismyipaddress.com/
    in order to see if the one that you have is the one on record:2605:6001:e1cf:b300:55ac:7323:953e:aec4
    Thank you.



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