Not receiving submission email.

Dear JotForm employee, 

  I am having trouble receiving notification emails for my form I created.  I verified the recipient of the submission notification and the test email works as intended, I also applied a spam filter to the gmail address that is the intended email recipient.  Furthermore, this email is not on the bounce list.  I am still not receiving notification emails when a form is submitted from a separate email address.  The code on the website in which the form is used is also all up to date, how can I fix this?

Thank you, 

Jill

I am sorry for the trouble caused to you. I did check your last edited form "Appointment Request Form" and it seems you have only added auto-responder email alert which will send submission email to the user who submitted form. Please check the screenshot below:

If you want to send submission email to one of your own email address, I would suggest you to please add a notification email alert in form and set the recipient email to desired email address. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/25-Setting-up-Email-Notifications 

I did test you form with my email address and I did receive auto-responder email successfully. Please check the screenshot below:

Hope this helps.

Do get back to us if you have any questions.