PDF Editor: The PDF editor is slow to load and not responding

  • Profile Image
    Metropolinet
    Asked on February 19, 2019 at 05:38 AM

    Hi,

    I try to open the edit PDF file of this form:

    https://www.jotform.com/83442965338466

    The page of Edit PDF gets stuck and unresponding, This has been happening for 5 hours.

    In addition I define in the form the new PDF and still it sends the old PDF.

    Waiting for your help

  • Profile Image
    roneet
    Answered on February 19, 2019 at 08:23 AM

    We are sorry for the trouble caused.

    Let me escalate it to our development team to review this further. We will keep you informed on the updates.

    Thanks.

  • Profile Image
    janberk
    Answered on February 20, 2019 at 01:57 AM

    Sorry for the inconveniences. It is fixed now. If you have further issues please let us know.