Stripe Payment Form: the whole form gets stuck for several minutes when two specific products are checked.

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    micahp20
    Asked on February 19, 2019 at 10:17 AM

    My Jotform page that I built is running slow: https://form.jotform.com/90444411695963.

    Items #39 - #45: it takes the form awhile to recognize when these items have been selected by clicking on the small square box next to the item number.  

    Can you please resolve this.


    Thank you

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    BDAVID
    Answered on February 19, 2019 at 12:53 PM

    I can confirm that it runs slow, upon checking the console report, this is the error found:

    "Mixed Content: The page at 'https://form.jotform.co/90495387395877' was loaded over HTTPS, but requested an insecure image 'http://dl.dropbox.com/u/5739741/Images/MHO/secure2.jpg'. This content should also be served over HTTPS."

    1550598194mixcontent.png

    So, that could be causing the issue since an insecure image has been uploaded in one of the image fields of your form:

    1550598358remove.png

    Please delete that field, and then clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    Let us know if that helps.

  • Profile Image
    micahp20
    Answered on February 19, 2019 at 04:43 PM
    I cleared the cache and also deleted the image, per your instructions
    below. My form is still running slow for items #39 - #45 and the
    "Optional" item.
    Please advise.....
    ---------- Forwarded message ---------
    ...
  • Profile Image
    BDAVID
    Answered on February 19, 2019 at 06:50 PM

    The console errors have cleared after applying the previous changes:

    1550620068delay.gif

    However,  I can confirm that products #39 and #45 makes the whole form to get stuck for several seconds. I don't see any unusual in the product configuration, so I will escalate this issue to our back-end team in order to get further help. You will be updated via this thread.

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    micahp20
    Answered on February 28, 2019 at 11:34 AM

    Is there any update to this issue?

  • Profile Image
    BDAVID
    Answered on February 28, 2019 at 12:48 PM

    This is still being reviewed by our back-end team. Unfortunately, there are no updates yet about this case. You will be notified via this thread if there is any.

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    micahp20
    Answered on March 06, 2019 at 10:33 AM

    Has this issue been resolved???



  • Profile Image
    BDAVID
    Answered on March 06, 2019 at 11:02 AM

    Unfortunately, there are no updates yet from our back-end team. I will request for updates, you will be notified via this thread if there is any.