Smooth Signatures on computer touch screen is not working

  • Sflewell
    Asked on February 19, 2019 at 12:10 PM
  • Kevin Support Team Lead
    Replied on February 19, 2019 at 2:14 PM

    I have been testing your form and it seems to be working, I used some mobile devices to test it: 

    1550603569screenshot 01 Screenshot 10

    May you let us know which browser you were using? 

    May you please try using either Chrome or Firefox? 

    Please let us know how it goes. 

  • Sflewell
    Replied on February 21, 2019 at 5:37 PM

    I have tested signing the form on an Ipad and it works fine.  I have also tested it with Firefox and Chrome while using a Laptop with windows 10.  Using to touch screen to sign seems to work while using Firefox but it does not seem to be working with Chrome.

    Any suggestions?

  • jherwin
    Replied on February 21, 2019 at 6:46 PM

    If it's working on Firefox and not to google chrome. Try clearing browser caches and chrome browser cookies. That may work.

    Give it a try and let us know how it goes.

  • Sflewell
    Replied on February 25, 2019 at 3:28 PM

    I tried your suggestion to clear caches and cookies on chrome but unfortunately I still was unable to sign the document using the touch screen.

    Any further thoughts? 

  • Kevin Support Team Lead
    Replied on February 25, 2019 at 3:59 PM

    I would recommend you to check if Chrome has "Enable Touch Events" option enabled, this link will help checking that: https://recordex.happyfox.com/kb/article/19-when-touch-does-not-work-inside-of-chrome-browser/

    Let us know how it goes. 

  • Salwa Flewell
    Replied on February 26, 2019 at 10:21 AM

    Thank you, this suggestion worked I can now sign the form with chrome on a tough screen laptop.