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    PayPal Total Counter not Working (IE9, Source code)

    Asked by exvox on February 02, 2013 at 05:30 PM


    I cannot seem to get the PayPal total counter to work under these conditions:

         - IE9 (does work in previous versions of IE, as well as Firefox, Chrome, Safari)
         - Using source code (does work with script embed, iFrame, etc.)

    Here is a link to the page.

    I am simply copying the source code and pasting it into my website and the total counter does not work using IE9.

    Upon hitting the Submit button, PayPal does seem to show the proper amount.

    Unfortunately, I do need to use the source code because I need to rearrange things quite a bit. While I initially thought that it was my rearranging that broke the counter, this does not appear to be the case given that simply pasting the code onto the page has the same outcome. I also tested this in another HTML environment, in case it was the specific website on which I was placing the form. The second testing environment has the same outcome: not working for IE9 with source code.

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    JotForm Support

    Answered by EltonCris on February 03, 2013 at 12:02 AM


    The form source code it self is working. I have copied your page source and removed other extra scripts on your website so just only the form source code remain and it works fine. Actually when you embed the form source code on a clean html (without any other 3rd party codes) it works fine. I am using IE9, here's my screen:

    You can also check it here: http://idarktech.com/test/IE9_calculation_paypal_173737.html

    So the possible problem would be a conflict between your existing scripts. The best way to fix this is to use other embed codes as you've mentioned to avoid any possible conflicts on IE9 browser.

    Thank you.

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    Answered by exvox on February 03, 2013 at 10:03 AM

    Nice. Thank you for diagnosing. How strange it is that both environments I tested in have a similar conflict.

    Other embed codes aren't an option, given the types of modifications necessary to make the form function as it needs to. I'm going to have to try to weed out the other scripts.

    Thank you again for getting me on the right track. I appreciate it!