PDF Editor: Fields not displayed in the correct order in the PDF report.

  • Profile Image
    JBJRunyonField
    Asked on February 19, 2019 at 05:56 PM

    Hi there,

    I am the webmaster for Runyon Field Sports Complex.

    My client is concerned about one of his forms I built for his website.

    It's the TEAM ROSTER. 

    I have it set up in a way that makes it easy for the teams to fill out.

    I at first had it ALL on one page and it was NOT printing right either.

    So I broke it down into two pages -- players and block out dates with a page break between the two.

    Yet when my client is printing the form for his records, some are NOT printing the way it looks on the site. Especially the pdf files after downloading...

    I have attached two three files for you.

    The first one says the file is NOT on the server. That is strange. It should be there after it is filled out. 


    John

  • Profile Image
    Kevin_G
    Answered on February 19, 2019 at 08:35 PM

    I have checked the screenshot you have provided with the web form on your URL, as I can see the fields order is the same. 

    Now, note that some of your fields are not required, this means that the users may simply leave the fields empty and empty fields will not be present on the PDF report. 

    Also, besides updating the form in the builder, I would recommend you to also update your PDF document, this guide will help you doing so: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    I hope this helps. 

  • Profile Image
    JBJRunyonField
    Answered on February 25, 2019 at 01:14 PM

    Kevin,

    Your response regarding the PDF Editor did NOT show the order I have the form set up in ...

    take a look:  https://www.jotform.com/pdf-editor/90064621243145


    I am extremely disappointed as to why the form is all over the place and NOT coming through in the correct order I have the fields set in.


    I can't make the player fields required as we don't have a set number of players for each team.

    That is up to the coach(s). 

    Same thing for the Blackout date! We can't determine the number BUT like the player number it is NOT a required field.

    It is set up as Player's Name 1: Could one of these two revisions below keep the form in the correct sequence?

    1 Player's Name:___________________

    2 Player's Name:___________________

    or 

    Player 1 Name:____________________

    Player 2 Name:____________________


    Please let me know your thoughts ASAP.


    Thanks,

    John

  • Profile Image
    Kevin_G
    Answered on February 25, 2019 at 02:20 PM

    I have just checked your current PDF report and compared the document with the web form in the form builder, I can see what you're referring to, some fields seem to be displayed on the wrong order, here is a screen-cast about what I've noticed: 

    15511216071.gif

    Please note that as explained above, you may change the field's order through the PDF editor, you can actually drag and drop the elements to correct their order, example: 

    15511222402.gif

    You may refer to the guide shared above in order to know how to get the PDF editor. 

    Now, another thing you may try is to add a new PDF document which should have the fields in the same order they are in your form, to do it, you may click on the "new PDF document" button while on the PDF editor, once you do that you will only need to select the document's layout, example: 

    15511224123.gif

    If the problem persists, please let us know if we can add a new document to your form in order to test this further. 

    Looking forward to your response. 


  • Profile Image
    JBJRunyonField
    Answered on March 04, 2019 at 11:17 PM

    Hi Kevin,

    It seems that the problem is persisting and my client is NOT a happy camper. I don't want to have to mess with changing the PDF so it looks in the right order... It SHOULD stay in that order when I first made the form. 

    The problem seems to be when the person who fills out the form i created. I am attaching two snapshots. The first one is the Thank You Message (where it says "pdf-link" - when they click that then the second snapshots shows a REAL MESS!! Nothing is in order!!!

    My Client would like this straightened out ASAP... 

    Thank You!


    1551759307roster_form_thank_you.png

    1551759360pdf_form_march4.png

  • Profile Image
    roneet
    Answered on March 05, 2019 at 04:13 AM

    Let me escalate it to our development team. We will keep you posted on the updates.

    Until you may try creating a new PDF. Please follow this screenshot.

    1551777145form.gif

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    janberk
    Answered on March 05, 2019 at 05:59 AM

    Hi, root cause of this issue is fixed. I've re-created your document and tested it with some submissions. It looks okay now.

    If you have further issues please let us know.

  • Profile Image
    JBJRunyonField
    Answered on March 05, 2019 at 11:36 AM

    Thank You Janberk!

    I appreciate you looking into it.

    John

  • Profile Image
    cpayne0
    Answered on March 12, 2019 at 04:07 PM

    Did your fix only update his form or all existing forms? I'm still having this issue on one of my forms.
     
  • Profile Image
    Alan_D
    Answered on March 12, 2019 at 05:21 PM

    To avoid confusion, we will answer your question under this thread.