Email notifications 'reply to' set to senders email from form doesn't function

I have the following set up for notifications to come to cms@hope.edu for a submitter but when replying to that person/submitter the TO email is our email not the person's email from they entered in the from.

Sender Name: person's name from the form (Daffy Duck)

Reply-to email: set to the form cell with the submitter's email - (arnolds@hope.edu)

Recipient emails: our email (cms@hope.edu)

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The submission has this information......

from:	Daffy Duck <cms@hope.edu> via jotform.com
reply-to:	arnolds@hope.edu
to:	cms@hope.edu
date:	Feb 19, 2019, 6:19 PM
subject:	SIM Ref Peer for Arnold, Shelly 2019
mailed-by:	jotform.com
security:	Standard encryption (TLS) Learn more
:	Important according to Google magic.

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When replying to the submitter, it uses our email.

"On Tue, Feb 19, 2019 at 6:19 PM Daffy Duck <cms@hope.edu> wrote:"

I checked your notification and it's configured correctly, could you please try to set the sender email to our default sender and make a test submission?

Let us know how it goes.

That did the trick! Thank you. I tried different combinations, but not that one!