What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Insuranceexcess on May 14, 2010 at 04:57 AM
    When the customer fills out the form i have the information is not being transfered over to the paypal feilds. Can you tell me how to do this as it did do it under the old form.
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 14, 2010 at 07:22 AM
    This feature is not currently available but we will be re-adding it in the coming months.
  • Profile Image

    Answered by Daniellees on May 20, 2010 at 11:26 AM
    I think I have the same question: no information about what product is selected seems to be passed through to Paypal, to it makes reconciling our paypal account a long and difficult process because the only data with each record showing in Paypal is 'Shopping Cart Payment Received'.

    We use the jotform/paypal combination for many differerent types of products/services and donations, hence needing to know what it was for.

    Is there any way to pass through this extra data?

    p.s. love the upgraded site!
  • Profile Image
    JotForm Founder

    Answered by aytekin on May 25, 2010 at 01:47 AM
    So, the product information is not included in the emails you receive from PayPal. We will look into that. Thanks.
  • Profile Image

    Answered by serkan on June 08, 2010 at 05:21 AM

    Are you guys using PayPal Pro? 

    If so, this is how it works. When you use paypal pro it will not display the products on the paypal page. User is redirected to paypal page only for confirmation.