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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I integrate my new account with user name LittlePicassoNYC and email isabella@littlepicassonyc.com with my old account user name littlepicasso

    Asked by Isabella Grossman on February 03, 2013 at 02:01 PM

    I believe an old employee has tampered with my account and all emails sent to old account with user name littlepicasso is going to someone else's email. , including registration forms that are being done on line from my registration page on my website www.littlepicassonyc.com.  I have tried to get into my old account with jot form but every time I try to reset my password I am not receiving the reset password instructions to my email box.  I want to edit the registration forms and unless I can get into my old account I will be unable to do so.

    Page URL:
    http://www.littlepicassonyc.com/registration.html

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    Answered by moonzkie on February 03, 2013 at 03:54 PM

    Hi,

    The account littlepicasso associated with the email address art@littlepicassonyc.com which I can see is associated to your website. So, I went ahead and transfered the said form to your new account LittlePicassoNYC.

    Thank you.

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    Answered by LittlePicassoNYC on February 03, 2013 at 04:58 PM

    Thank You.  I was able to get into the edit forms onmy new account and after editing I clicked on submit form button, but when I went to the website and clicked on the registration form page, I noticed that the changes were not saved.  How do i save them?

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    JotForm Support

    Answered by EltonCris on February 03, 2013 at 10:24 PM

    Hi,

    I can view the updated form on your end. Have you tried clearing your browser's cache? The problem might be on your browser's cache which displays the old version of the form, clearing it would sometimes help.

    This is how it displays here.

    Let us know if there's any difference on your end. Thanks!