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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving emails.

    Asked by mb1313 on February 03, 2013 at 06:27 PM

    I have created a calendar on my site lasbrisasassociation.com on the page Cabana Reservations.  The form seems to be OK, but I am not receiving the emails from requesters.  I have filled out the form myself, and I am not receiving the emails.

    Page URL:

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    JotForm Support

    Answered by Welvin on February 03, 2013 at 10:27 PM


    Your email address is IN our bounce list with the following result and reason(s);


    mejbrown62@comcast.net is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.comcast.net comcast Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now.


    Thank you.

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    Answered by mb1313 on February 07, 2013 at 10:50 PM

    Thanks so much for helping me out.


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    JotForm Support

    Answered by Goldo on February 08, 2013 at 01:37 AM

    Once again, it's on the bounce list.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.c= omcast.net comcast Comcast block for spam.  Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please contact your service provider and tell them to whitelist Jotform. You may refer to this guide.

    I have once again removed the email from the list, but you still need to contact your email provider.