Why am I not receiving emails.

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    mb1313
    Asked on February 03, 2013 at 06:27 PM

    I have created a calendar on my site lasbrisasassociation.com on the page Cabana Reservations.  The form seems to be OK, but I am not receiving the emails from requesters.  I have filled out the form myself, and I am not receiving the emails.

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    Welvin
    Answered on February 03, 2013 at 10:27 PM

    Hi,

    Your email address is IN our bounce list with the following result and reason(s);

    Result: 

    mejbrown62@comcast.net is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.comcast.net comcast 199.255.193.132 Comcast block for spam.  Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now.

     

    Thank you.

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    mb1313
    Answered on February 07, 2013 at 10:50 PM

    Thanks so much for helping me out.

    Mary

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    Goldo
    Answered on February 08, 2013 at 01:37 AM

    Once again, it's on the bounce list.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.c= omcast.net comcast 199.255.193.132 Comcast block for spam.  Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    Please contact your service provider and tell them to whitelist Jotform. You may refer to this guide.

    I have once again removed the email from the list, but you still need to contact your email provider.