- mb1313Asked on February 03, 2013 at 06:27 PM
I have created a calendar on my site lasbrisasassociation.com on the page Cabana Reservations. The form seems to be OK, but I am not receiving the emails from requesters. I have filled out the form myself, and I am not receiving the emails.
- JotForm SupportWelvinAnswered on February 03, 2013 at 10:27 PM
Your email address is IN our bounce list with the following result and reason(s);
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.comcast.net comcast 188.8.131.52 Comcast block for spam. Please see http://postmaster.comcast.net/smtp-error-codes.php#BL000000'
Please take note of the reason, your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:
I have now removed your email address from the said list so it should be working fine now.
- mb1313Answered on February 07, 2013 at 10:50 PM
Thanks so much for helping me out.
- JotForm SupportGoldoAnswered on February 08, 2013 at 01:37 AM
Once again, it's on the bounce list.
Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta10.emeryville.ca.mail.c= omcast.net comcast 184.108.40.206 Comcast block for spam. Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'
Please contact your service provider and tell them to whitelist Jotform. You may refer to this guide.
I have once again removed the email from the list, but you still need to contact your email provider.