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joycedarwinAsked on February 21, 2019 at 3:34 PM
hello
I am getting a message stating I'm almost out of my monthly submission limit but I only have 20 submissions and they are from last year. Is there something I'm missing?
Thank You
Darwin
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Victoria_KReplied on February 21, 2019 at 5:25 PM
Hello, On Free plan, you can receive 100 submissions every month, but you can store 500 in total under your account. I see you have 432 submissions in storage at the moment, so that is why you have received a warning message. If you delete some submissions, this will free up space in storage (the one that is 500).
Prior to removing submissions, please make sure that you have downloaded the data:
How-to-Download-Form-Submissions-as-Excel-CSV-PDF
How-to-Download-the-Submission-Files
Also, you can upgrade your account to extend the limits: How-to-Upgrade-My-Account
Here is full guide on understanding account usage: Understanding-Your-Account-Usage-and-Limits
Hope this helps! But, please get back to us if you need further assistance.