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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't some jpgs be uploaded?

    Asked by FixMaineRoads on March 15, 2011 at 09:35 AM
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    JotForm Support

    Answered by JotFormSupport on March 15, 2011 at 09:52 AM

    Please don't post the same message twice. Also this question doesn't need to be private.


    1- Open your form in edit mode.

    2- Click on the file upload form element

    3- Click on "Extensions" on the top toolbar to edit the allowed file types.

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    Answered by FixMaineRoads on March 15, 2011 at 10:41 AM

    It still won't accept some jpgs.


    Any thoughts? Is it when someone renames it? Or if the jpg's been opened in photoshop? It seems to work with Preview files.

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    JotForm Support

    Answered by NeilVicente on March 15, 2011 at 02:08 PM


    On our end, everything is working fine. I think the problem is with your jpegs especially if you opened it with an image editor and the default file extension when saving is something else aside from .jpg (ie, .psd, .png or .bmp) and it becomes, for example,  image1.jpg.psd

    Please remind your visitors to make sure that the filenames end in .jpg


    Hope that helps.

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    Answered by FixMaineRoads on March 15, 2011 at 05:06 PM



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    Answered by stevecarrell40 on July 08, 2013 at 05:30 AM

    Probably these jpgs images are corrupted, make use of psdfixer

    Apply http://www.psdfilefixer.fixpsdfile.com