What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Test email works but emails not coming through from site

    Asked by Dexterquinn on February 04, 2013 at 04:51 AM

    Hi, I'm creating a contact form. The test email works but emails are not coming through from the form when uploaded to a web page?

    Page URL:

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    JotForm Support

    Answered by Welvin on February 04, 2013 at 07:20 AM


    Your settings were fine and the email address that is associated on the form is not in our bounce list. Please kindly check this guide for further information and solution:

    How to setup email alerts to prevent "emails not being received" issues

    To Note:

    "Test Email" button will only send notification to your primary email address that is associated with your account. If you want to see if all the recipient receive the form notifications, please make an actual submission to your form.