Form URL is blocked in the email content

  • IFNet
    Asked on February 22, 2019 at 1:06 PM

    Hello,


    I created a form through your site.  I tested the form link by sending to my co-organizers of our event.  It worked fine.  I just tried to send it to about 200 email addresses from our target group and many of them got blocked.  Can you please help me work around this?  We email this same group frequently and the only difference is this time we have a link to a form created on jotform.


    Please respond ASAP as this is a time-bound issue for our organization. 

    Thanks

    Kriti

  • Richie JotForm Support
    Replied on February 22, 2019 at 2:14 PM

    We are sorry for the inconvenience..

    May we know your email provider?

    To clarify, you have placed the Form URL link in your email content and sent it your group but the email content was blocked?

    May we know if you have tried sending to your group without the Form URL?

    Can you try whitelisting www.jotform.com in your email provider?

    Let us know how it goes.


  • IFNet
    Replied on February 22, 2019 at 2:43 PM
    Do you know how to whitelist on gmail? It says I need to sign in as an
    administrator. Any advice?
    ...
  • Richie JotForm Support
    Replied on February 22, 2019 at 3:04 PM

    You may check this article on how to whitelist your contacts.

    https://sparkjoy.support/sparkjoy-tutorials/whitelist-gmail-contacts/

    However, if your issue is with your email content you would need to make sure that you're not using URL shorteners or the email content has the correct text format.

    This article may help.https://glockeasymail.com/email-marketing/emails-blocked/

    Hope this information helps.

    Please give it a try and let us know if the issue still remains.


  • IFNet
    Replied on February 22, 2019 at 3:43 PM
    Thanks, Richie. The URL works fine when I email it to people individually
    but doesn't work for a group.
    ...
  • David JotForm Support Manager
    Replied on February 22, 2019 at 5:48 PM

    Probably, there is a security restriction on that email group. You may contact your email service provided to inquiry why the URL of the form is blocked. They might need to add it to their white-list.