Why do submissions not come through to our email address?

  • Profile Image
    Andrew
    Asked on February 04, 2013 at 07:10 AM

    Hi there,

    First up, thank you very much for Jotform it is excellent and I greatly appreciate all the hard work and effort you put into bringing it together and making it easily accessible for everyone. Good job!

    Secondly, I have emailed about this issue before but the problem still seems to persist. Basically submissions on our forms dont come through to our email address.

    I have put in two notifications and it does come through to the second email which is my personal one but I need it to also come through to the web@creativegardens.net email address.

    http://www.jotform.net/form/12273530374

    Any help would be awesome!

    Thanks,

    Andrew

  • Profile Image
    Welvin
    Answered on February 04, 2013 at 08:25 AM

    Hi Andrew,

    That is because the said email address is in our bounce list:

    Result: 

    web@creativegardens.net is IN the bounce list 

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'

    Your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now.

     

    Thanks