- AndrewAsked on February 04, 2013 at 07:10 AM
First up, thank you very much for Jotform it is excellent and I greatly appreciate all the hard work and effort you put into bringing it together and making it easily accessible for everyone. Good job!
Secondly, I have emailed about this issue before but the problem still seems to persist. Basically submissions on our forms dont come through to our email address.
I have put in two notifications and it does come through to the second email which is my personal one but I need it to also come through to the email@example.com email address.
Any help would be awesome!
- JotForm SupportWelvinAnswered on February 04, 2013 at 08:25 AM
That is because the said email address is in our bounce list:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'
Your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:
I have now removed your email address from the said list so it should be working fine now.