What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do submissions not come through to our email address?

    Asked by Andrew on February 04, 2013 at 07:10 AM

    Hi there,

    First up, thank you very much for Jotform it is excellent and I greatly appreciate all the hard work and effort you put into bringing it together and making it easily accessible for everyone. Good job!

    Secondly, I have emailed about this issue before but the problem still seems to persist. Basically submissions on our forms dont come through to our email address.

    I have put in two notifications and it does come through to the second email which is my personal one but I need it to also come through to the web@creativegardens.net email address.


    Any help would be awesome!



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2013 at 08:25 AM

    Hi Andrew,

    That is because the said email address is in our bounce list:


    web@creativegardens.net is IN the bounce list 

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected as spam by Content Filtering.'

    Your mail service provider has rejected the emails coming from Jotform. Please check this guide on how to prevent this from happening again:

    How to setup email alerts to prevent "emails not being received" issues

    I have now removed your email address from the said list so it should be working fine now.