How to attach PDF form to email

  • iondjp
    Asked on February 22, 2019 at 4:00 PM

    I tried to follow these steps. I created a PDF document within one of my online forms, and then attempted to setup the Autoresponder email following the instructions above:

    You wrote:

    "You can select which PDF submission template to attach via Advanced settings of the autoresponder (detailed guide)." and followed by the 4th image from the top.

     

    However, when I open the Advanced tab of the Autoresponder and click on the toggle switch to PDF Attachment I do not see a dropdown with a list of PDFs that I can select from.

  • Alan_D
    Replied on February 22, 2019 at 4:47 PM

    Before selecting PDF attachments for emails, you must create PDF documents for related form.

    You can create PDF document from there:
    1550871621first Screenshot 10
    Then select layout and PDF document title(You will see this title in drop down):
    How to attach PDF form to email Image 21
    You can customize your PDF form as you want:
    How to attach PDF form to email Image 32
    Your PDF document is created. Now you can select this one in drop down.
    1550871929final Screenshot 43
    Please feel free to ask anything.

  • iondjp
    Replied on February 22, 2019 at 6:38 PM

    Sorry that does not address the issue I tried to describe. I have already created a couple of PDF documents.

    I tried to create another one using your suggested method.

    The problem is I cannot see the drop down that you have highlighted in your image.

    Tried it in Chrome and Firefox.

  • Alan_D
    Replied on February 22, 2019 at 7:30 PM

    Can you try clear your form cache as here. Please tell us if it works.

  • iondjp
    Replied on February 27, 2019 at 1:00 PM

    Made no difference.

    I am seeing the same in Firefox and Chrome.

    1551291121JotFormPDFIssue2 Screenshot 10

  • Kevin Support Team Lead
    Replied on February 27, 2019 at 2:08 PM

    May you please provide us the form URL where you're experiencing the issue? 

    This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    We will investigate this further. 

  • iondjp
    Replied on February 27, 2019 at 2:25 PM

    https://form.jotform.com/90496232450253 which is a clone of this form https://form.jotform.com/70871013832249

    Both are doing the same.

  • Alan_D
    Replied on February 27, 2019 at 2:49 PM

    I have checked your PDF editor status on our side. It looks like you are using the old PDF Editor.

    Can you try these links for generating new PDF document with our new PDF editor?
    https://support.jotform.com/pdf-editor/90496232450253?from=oldEditor
    https://support.jotform.com/pdf-editor/70871013832249?from=oldEditor

    After creating new PDF document, please try to attach it to your emails as mentioned above.

    Looking for your response.

  • iondjp
    Replied on February 27, 2019 at 3:41 PM

    I have already generated 5 PDF documents with the new editor for https://support.jotform.com/pdf-editor/90496232450253?from=oldEditor.

    Are you unable to see the forms I have created?

    Also, should be noted that I have inadvertently started another thread which is pursuing similar PDF issues.

    https://www.jotform.com/answers/1738388-New-PDF-Editor-PDF-attachment-In-notifiers-dropdown-for-choosing-PDFs-is-not-showing



  • Alan_D
    Replied on February 27, 2019 at 5:01 PM

    Thanks for assistance. My colleague forwarded this issue to our back-end team.
    You will be informed in this thread.