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PrernaaAsked on February 22, 2019 at 4:36 PM
hi,
I have account with username as xdat, which was suspended last 2 weeks back but still I was charged for month.
I would like to close my account.
Thanks,
Prernaa
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Jed_CReplied on February 22, 2019 at 7:44 PM
That is because you are using PayPal and the renewal is still active in your PayPal account. Please make sure to disable it by following this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.
I have now requested for a refund of the recent payment. Please allow 7-10 business days for the amount to reflect in your account.
Let us know if you have any questions or if you need further assistance.