Billing: my account is suspended since a month but still it is being charged.

  • Prernaa
    Asked on February 22, 2019 at 4:36 PM

    hi,

    I have account with username as xdat, which was suspended last 2 weeks back but still I was charged for month. 

     

    I would like to close my account.

     

    Thanks,

    Prernaa

  • Jed_C
    Replied on February 22, 2019 at 7:44 PM

    That is because you are using PayPal and the renewal is still active in your PayPal account. Please make sure to disable it by following this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    I have now requested for a refund of the recent payment. Please allow 7-10 business days for the amount to reflect in your account.

    Let us know if you have any questions or if you need further assistance.