What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my account???

    Asked by Kristi Stevens on March 15, 2011 at 10:21 AM
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    JotForm Support

    Answered by JotFormSupport on March 15, 2011 at 10:26 AM

    You don't even have an account yet. Please scroll down the page ww.jotform.com and click on create an account button. If you create an account with this e-mail address, your forms will be assigned to you automatically.

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    Answered by Kristi Stevens on March 15, 2011 at 10:45 AM

    I am having difficulty knowing which e-mail my forms were created under.  I have forms that are being used on my web site but none of our e-mails or user passwords are working to get into an account.

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    JotForm Support

    Answered by liyam on March 17, 2011 at 07:40 AM


    The hint to find out which email address you used to create your form is to know the email address that keeps on receiving JotForm submission notices.

    If you're still unable to find out which email address then you can provide us the link to the website where it has the said form then maybe we can locate the email address for you.

    Hope this helps.