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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account access

    Asked by Allen Wright on February 04, 2013 at 02:12 PM

     It has been some time since I have logged into jotform. I forgot my password.  when I click on the link to reset it, I do not receive an email from you.  I don't know how to access my forms to update them.  I am using awright@mabcommunity.org as my username and it seems to recognize this ID.



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    JotForm Support

    Answered by Welvin on February 04, 2013 at 03:43 PM

    Hi Allen,

    Please kindly reset your password again. Jotform have failed to send you the instructions because your email address have landed into our bounce list:


    awright@mabcommunity.org is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'Backend Replied [53dbe9f4.0.234356.00-2339.360677.p01c11m117.mxlogic.net]: 5.7.1 Message rejected as spam by Conten'

    After that, please kindly check this guide to prevent this problem from happening again.

    How to setup email alerts to prevent "emails not being received" issues



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    Answered by awrightmabcommunityorg on February 04, 2013 at 04:16 PM
    Please update your DNS entry for mabcommunity.org. We have not used mxlogic for many months. Our MX record should be mabcommunity-org.mail.eo.outlook.com.
    Allen Wright
    IT Director
    MAB Community Services
    Adult Disability Services
    Ivy Street School
    Massachusetts Association for the Blind and Visually Impaired
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    JotForm Support

    Answered by Welvin on February 04, 2013 at 04:29 PM

    Hi Allen,

    I can see that you are all set now. If the problem happens again, please do let us know so we can check and correct it.