- Allen WrightAsked on February 04, 2013 at 02:12 PM
It has been some time since I have logged into jotform. I forgot my password. when I click on the link to reset it, I do not receive an email from you. I don't know how to access my forms to update them. I am using email@example.com as my username and it seems to recognize this ID.
- JotForm SupportWelvinAnswered on February 04, 2013 at 03:43 PM
Please kindly reset your password again. Jotform have failed to send you the instructions because your email address have landed into our bounce list:
firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 550-'Backend Replied [53dbe9f4.0.234356.00-2339.360677.p01c11m117.mxlogic.net]: 5.7.1 Message rejected as spam by Conten'
After that, please kindly check this guide to prevent this problem from happening again.
- awrightmabcommunityorgAnswered on February 04, 2013 at 04:16 PMPlease update your DNS entry for mabcommunity.org. We have not used mxlogic for many months. Our MX record should be mabcommunity-org.mail.eo.outlook.com.
MAB Community Services
Adult Disability Services
Ivy Street School
Massachusetts Association for the Blind and Visually Impaired
- JotForm SupportWelvinAnswered on February 04, 2013 at 04:29 PM
I can see that you are all set now. If the problem happens again, please do let us know so we can check and correct it.