What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't see the changes after I update the form

    Asked by tapanshah on February 04, 2013 at 02:36 PM

    Folks, this has become and big issue. I have been using JotForm for many years and never has this issue.

    Everytime I make any changes to my form it does not refect on forms embeded in my website.  You folks need to fix this issue.

    http://strivebeta.com/whitewaer/

    http://strivebeta.com/fort-atkinson/

     

    Page URL:
    http://strivebeta.com/fort-atkinson/

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    JotForm Support

    Answered by EduardoMendez on February 04, 2013 at 03:46 PM

    Hi there, 

    We apologize for this issue!

    I have cleared the cache on our side for all your forms and that should have solved the problem.  Please let us know if the issue continues!

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    Answered by tapanshah on February 04, 2013 at 03:49 PM

    Yes it did, but this has been happening for few days. Do you think you will need to keep clearning the cache everytime we (all users) update the forms?

     

    Thanks,

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    JotForm Support

    Answered by EduardoMendez on February 04, 2013 at 03:57 PM

    If it happens again, please do let us know.

    It is not something that is needed often. However, we'll be glad to clear it for you when needed!

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    Answered by mrbrent on February 04, 2013 at 04:54 PM

    I'm having the same problem, please help, meeting with client to review site

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    JotForm Support

    Answered by Welvin on February 04, 2013 at 05:07 PM

    @mrbrent,

    Please kindly refer to this thread:

    http://www.jotform.com/answers/174397-Form-Problem

     

    Thanks

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    JotForm Support

    Answered by EduardoMendez on February 04, 2013 at 05:59 PM

    @mrbrent 

    I have cleared the cache on your forms. Please let us know if that has fixed the issue!