(HIPAA) PDF Editor: The format of PDF attachment that is received by autoresponder email is corrupted.

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    diana
    Asked on February 26, 2019 at 09:09 AM

    The user has informed that he/she uses PDF attachments in Notification and Autoresponder Email. However, the attachments are not received properly most of the time and the format is corrupted.

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    utku
    Answered on September 16, 2019 at 07:54 AM

    Hi @diana,

    There was a problem with our PDF file naming logic. I have made an update about this issue.

    It seems this issue is resolved for another user:
    https://www.jotform.com/ticket-categorize/1953832


    I think this user's problem is must have been resolved too.

    Thanks.


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    matthew
    Answered on September 18, 2019 at 07:48 AM

    Hi Utku,

    Thanks for the update. I've informed the user.