What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like change to free account after my subscription expires.I would also like to delete my bank account information from the site.

    Asked by bethelcf on March 15, 2011 at 12:27 PM
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    JotForm Support

    Answered by NeilVicente on March 15, 2011 at 07:25 PM

    Hi,

    Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You can remove your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers - not your JotForm username) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    After doing so, once your monthly subscription lapses, it will revert back to a free account because your payment details aren't on file anymore.
    Hope that helps.