- bethelcfAsked on March 15, 2011 at 12:27 PM
- JotForm SupportNeilVicenteAnswered on March 15, 2011 at 07:25 PM
Hi,Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You can remove your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers - not your JotForm username) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.
https://secure.plimus.com/jsp/forgot_password.jsp?designId=1After doing so, once your monthly subscription lapses, it will revert back to a free account because your payment details aren't on file anymore.Hope that helps.