I cannot submit the form on mobile device but works with PC browser

  • Profile Image
    Alex Lee 
    Asked on February 27, 2019 at 12:42 AM

    I am registered subscriber for the jotform 

    Recently i found out if i use mobile devices to submit the form

    The error prompt "Form Disabled"

    If i use the PC browser then it is ok

    Please help and assis 

  • Profile Image
    Nik_C
    Answered on February 27, 2019 at 05:28 AM

    We're sorry for the inconvenience.

    Could you please share the form URL where you experienced this problem?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Welvin
    Answered on February 27, 2019 at 09:30 AM

    The form is in your account RicksonWong. You have exceeded your monthly limit of 240 regular submissions. You currently have 293 submissions for this month. You may consider upgrading the account to continue or wait until the next monthly reset which is on March 1st, 00 EST.

    Note that when you exceed the account limit, your forms will show a Quota error. You cannot submit the form on any device/browser.

    The correct form URL is https://www.jotform.com/62368960664467

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