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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Matrix too wide and being forced off the page width

    Asked by triciaturner1 on February 04, 2013 at 06:44 PM

    Is there a way to keep the width of the matrix to the width of the page (690). When I type a long question in, and have 10 radio button columns, the radio button columns get pushed off the page to the right. I have spent ages looking through the forum, but no one seems to have asked this one. I need to be able to forse the width of the question column on the left to be a width that will allow the radio button columns to stay on the page. The text in the question would of course need to wrap to allow this to work.

    Surely someone has come across this one.

    Can you help.


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    JotForm Support

    Answered by EltonCris on February 04, 2013 at 10:07 PM


    Which form are you having this problem? We can help you fixed it by Injecting Custom CSS Codes to your form. I have reviewed your form and I couldn't find that matrix field anymore, you seem to have replaced it with a scaling fields. If you are still in need of help about this, try to use the following CSS Codes but be sure to have that matrix field field to be able to see the changes.

    .form-matrix-row-headers {

    white-space: normal !important;

    width: 250px !important;


    Inject this to your form, follow this guide: How to Inject Custom CSS Codes to your Form

    Let us know if you need anything else. Thanks!

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    Answered by jeanettebmz on February 04, 2013 at 10:16 PM

    I think another workaround to wrap your text is simply inserting the tag <br /> for every new line you wish so it will not create a new entry.

    Just add the lines for your columns and rows as you have already done to create your matrix

    Then insert the tags, as shown below


    Please take a look at my example on this link

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    Answered by triciaturner1 on February 05, 2013 at 01:52 PM
    Hi JotForm,
    Order ID: INT130131-9056-64193
    Thanks for that suggestion, it may well help. However, the biggest issue is that I set up 2 forms last night, and kept clicking save after every change, but when the replies came through only half the form was showing on both forms. So first thing this morning I had to urgently and completely set up both forms on Wufoo, and they worked fine immediately. I was really hoping that JotForm would be able to help me, as you have some great features compared with Wufoo.

    I am using the forms for business, so I am sure you can appreciate that I cannot leave to chance whether or not the forms are going to work or not, and I can’t waste time filling in each form to check it works correctly.

    I have just downgraded to the free version, and would you please sort out my refund under the 30 day money back guarantee.

    Roger Turner

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    Answered by jeanettebmz on February 05, 2013 at 02:01 PM

    Hello Roger

    If you add new fields to a form, all you needed to do is to rebuild the email notification

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    Answered by jeanettebmz on February 05, 2013 at 02:03 PM

    At any rate, your account is scheduled to downgrade on March 4, so it will remain on premium until that time, unless you still want me to refund it , so it will be downgraded inmediately

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    Answered by triciaturner1 on February 05, 2013 at 02:26 PM
    Yes please, a refund is ideal as the system is not suitable for my needs and I won’t be using it at all I’m afraid.

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    Answered by jeanettebmz on February 05, 2013 at 02:35 PM

    A refund has already been performed, you should see it reflected back into your CC  in around 4-10 days