The Notification/Autoresponse emails are not sent

I sent through a test submission. Submissions shows up in account but neither the applicant or the receiver got an email.

On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

I received the autoresponse email too:

Try whitelisting our IP address and Domains. I checked the email id in bounce list as well but they are all correctly placed at the JotForm side. Have you checked the notification in your Spam folders

https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

You may also check the email logs in your profile:

https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

Thanks.

I just got this email too. seems to be working now. Not sure why it didn't work earlier. Thank you for your help!