What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long is this maintenance and why weren't customers notified...I am losing money as we speak!!!!!

    Asked by Chad on March 15, 2011 at 01:34 PM
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    JotForm Founder

    Answered by aytekin on March 15, 2011 at 01:43 PM

    Our Dropbox integration has been featured onsocial news sites and lifehacker. That's why our site is slow and give the database error. We are currently working on improving the performance of the site.

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    Answered by Shawn on March 15, 2011 at 02:03 PM

    OK.. That does not really answer the question. Do you have a time frame? This is bad business.

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    JotForm Founder

    Answered by aytekin on March 15, 2011 at 02:20 PM

    The maintenance error is the default error message given when the site is having problems connecting to the database. We are going to change that error message to prevent further confusion. We are not closing the site for maintenance for anything like that. Sorry for the confusion. 

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    Answered by markashton on March 15, 2011 at 04:00 PM

    Shawn and Chad - I can now see the MY Forms section but the forms are unworkable because every header of every form is an image and NONE of my vast number of uploaded images can be found.

    Regards Mark 

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    JotForm Support

    Answered by mliz on March 17, 2011 at 09:38 PM

    Hi Mark,

    I checked the forms created on your account and was able to
    see the header images you have uploaded.

    Are you still getting this problem on the forms?