My account got suspended

Dear Sir, Madam

I started using your service one month ago because it was very interesting for the three schools where I am working.

Last week I was making three accounts for my colleagues and my account got suspended. I already send an explaination, but still didn't get any repsonse. 

What would you suggest that I do?

Kind regards

Pieterjan Maeyaert

These forms were found on your account as suspicious of phishing activity because you're collecting user credentials.

http://www.jotformeu.com/form/90372157763360

http://www.jotformeu.com/form/90441894327361

Gathering these types of data violates our Terms of Use.

Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "wachtwoord" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

Admin,

Everyone else is getting responses to their queries why is no one responding to me, my account is still suspended and I do not know why.

Your account has been reactivated and you have already been assisted on forum thread: https://www.jotform.com/answers/1745464 

If you need further assistance, feel free to contact us.

Thank you.

Dear BitiaP

If possible, could you also reactivate the accounts I made for my colleagues who are using the form I originally made:

- kleutereeksken@gmail.com

- lagereeksken@gmail.com

- afdelingvinderhoute@gmail.com 

Thanks alot!

I changed the 'suspicious' question by another one...

Kind regards

P. Maeyaert

As per your request, I've lifted the suspension on those accounts. Kindly make the necessary changes mentioned by my colleague to avoid this kind of inconvenience.

Try logging in now and let us know if you need further assistance.