What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am i still being charged for my subscription even if i already disabled my form?

    Asked by shiftinteractiveph on February 05, 2013 at 01:30 AM
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    JotForm Support

    Answered by EltonCris on February 05, 2013 at 04:21 AM


    Your last payment was on January 08, 2013 and upon checking it here you've already cancelled your subscription to us. Your account will stay on Premium Status until the paid period expires which will be on February 08, 2013. After this date, your account will be downgraded to Free.

    Also, I don't see any charged for this month yet since your next billing due is supposed to be on February 08, 2013 but since you've already cancelled your subscription you will no longer be billed again.

    Feel free to let us know if you have further questions. Thanks!