What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JOtform Account Over Quota - Problems with Payment

    Asked by Marcelle on February 05, 2013 at 04:33 AM

    Hi, I received an email last night stating that the Jotforms we are using for our company website's quota is overdue.

    I have been trying to make the payment online this morning with a visa credit card, as the forms would apparently be suspended if not paid by 12:00.


    I am trying to fill in the order details but keep receiving the following error:

    Your customer information could not be processed on the current order.

    I have used the original creator's details for the order information, I have treid using my (updated) information for which I now log into Jotforms, plus the details on the company credit card which we would always use and still I have an error.


    Obviously this is quite an urgent matter as I do not want to waste my time re-doing all the forms, if you could kindly assist as soon as possible..

    website that we use the forms on :





    Page URL:

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    JotForm Support

    Answered by Welvin on February 05, 2013 at 07:27 AM

    Hi Marcelle,

    Apologize for coming up this late. I've tried searching two different email address on our record but I couldn't find any details regarding the subsription.

    I only found the username miavr (miavr@salonprivelondon.com), if this is the right username then I suggest you to re-subscribe using either of the following links:

    For Premium Subscription: 


    For Professional Subscription: 



    Let us know if you have further concerns.