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    JOtform Account Over Quota - Problems with Payment

    Asked by Marcelle on February 05, 2013 at 04:33 AM

    Hi, I received an email last night stating that the Jotforms we are using for our company website's quota is overdue.

    I have been trying to make the payment online this morning with a visa credit card, as the forms would apparently be suspended if not paid by 12:00.

     

    I am trying to fill in the order details but keep receiving the following error:

    Your customer information could not be processed on the current order.

    I have used the original creator's details for the order information, I have treid using my (updated) information for which I now log into Jotforms, plus the details on the company credit card which we would always use and still I have an error.

     

    Obviously this is quite an urgent matter as I do not want to waste my time re-doing all the forms, if you could kindly assist as soon as possible..

    website that we use the forms on :

    http://www.salonprivelondon.com/mediaaccred2012.asp

     

     


     

    Page URL:
    http://www.jotformeu.com/form/13262152097

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    JotForm Support

    Answered by Welvin on February 05, 2013 at 07:27 AM

    Hi Marcelle,

    Apologize for coming up this late. I've tried searching two different email address on our record but I couldn't find any details regarding the subsription.

    I only found the username miavr (miavr@salonprivelondon.com), if this is the right username then I suggest you to re-subscribe using either of the following links:

    For Premium Subscription: 

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=miavr

    For Professional Subscription: 

    http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=miavr

     

    Let us know if you have further concerns.

    Thanks