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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Turkish character problem-2

    Asked by metin_guven on February 05, 2013 at 05:08 AM

    I send message from Jotform to my company mail, no problem..

    But, i send message from our on webpage (http://www.kutahyaazot.com/iletisim_form01.html )

    All Turkish character problem..

    İ try different way for Turkish character problems..

    İ send messages on jotform site to my private gmail adress.. Result supper. :)

    my gmail adress forwarding company mail address. result ok.

    BUT, when i send messages on webpage (http://www.kutahyaazot.com/iletisim_form01.html)

    Page URL:

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    JotForm Support

    Answered by Welvin on February 05, 2013 at 07:40 AM


    Are you still using Webmail for opening emails coming from Jotform? What webmail Mail Service Provider are you using? Is it RoundCube, Horde or SquirellMail? Please let us know.

    Basically, please be sure that your Mail Character Encoding or Character Set is set to UTF-8. 



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    Answered by metin_guven on February 05, 2013 at 08:42 AM

    yes, you're right for Character Set is set to UTF-8.

    I use FrontPage for the construction of web pages. I chaeck Character Set, it doesnt set UTF-8.

    change set UTF-8, now is OK.

    Thanks for All...

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    JotForm Support

    Answered by Welvin on February 05, 2013 at 08:48 AM

    Great to hear that! Please let us know if you need anything else, we're here to help. Thanks and have a great day!