What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form results have been unavailable all morning.

    Asked by mbobrowski on March 15, 2011 at 02:09 PM
    I need someone to contact me ASAP. I'm using your platform to run a contest and my results have been unavailable since last night, this is not acceptable from a service I'm paying $50 a month for pro level access. Please let me know why my form results have been down all morning? It is going to be a big problem if I'm not capturing data - my forms are titles:Twitter Submissions Facebook SubmissionsThank youMichael
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    Answered by DanielGriffin on March 17, 2011 at 10:02 AM

    Hi there,

    Sorry for the inconvenience,
    We released Dropbox integration on the morning of your message:

    http://www.jotform.com/dropbox/

    Because of sudden high number of hits from social news sites we were very slow and sometimes gave maintenance errors - causing forms to become unavailable.  The problem is resolved now and I see that you have lots of new submissions.

    Thanks,
    Daniel