Form shows error message "Form Over Quota".

  • pmauceri
    Asked on February 28, 2019 at 8:22 AM
  • Ashwin JotForm Support
    Replied on February 28, 2019 at 10:21 AM

    I did check the form #73135126690252 which you have shared and it is associated with account "MCCSupport".

    This account is currently over quota as you have exceeded the allowed submission limit. Free account has submission limit of 100 submissions and since you have already received 111 submissions, that is the reason why your forms are disabled. You will have to upgrade your account or wait for the first day of next month when the submission limits are reset.

  • pmauceri
    Replied on February 28, 2019 at 10:29 AM

    How can this be I have upgraded in December receipt #2394-1232 Invoice #B1C9128-0001? 

    1551367780Jot Receipt Screenshot 10

  • Ashwin JotForm Support
    Replied on February 28, 2019 at 11:49 AM

    You have upgraded your account "pmauceri" but the form with which you are having this issue with is not in your account. It is in a different account with username "MCCSupport".

    I would suggest you to please cancel subscription of your "pmauceri" account and upgrade your "MCCSupport" account. Unfortunately it is not possible to share the limit of one account to another account.

    The following guides should help you:

    Cancel subscription:  https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free  

    Upgrade account:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account